Writing:

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You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.

Write a letter to the shop manager. In your letter:

• describe the problem with the equipment.
• explain what happened when you phoned the shop
• Say what you would like the manager to do

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Write at least 150 words

You don’t need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam