Task 1: Practice 3



You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.

Write a letter to the shop manager. In your letter:

  • describe the problem with the equipment.
  • explain what happened when you phoned the shop
  • Say what you would like the manager to do


Write at least 150 words

You don’t need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam