IATA Foundation in Travel and Tourism with Amadeus Course in Doha, Qatar

The IATA Foundation in Travel and Tourism with Amadeus course develops the essential knowledge and skills to work effectively as a travel professional.

You learn to give travel advice based on customer needs and to use a Global Distribution System (GDS) to create and manage reservations, covering flight products, accommodation, tours, travel requirements and insurance, customer service, sales, travel geography, industry codes, airfares, ticketing and Amadeus functionality.

E-Learning (self-study)

Study the official e-book (about 200 hours of study) at your own pace, including up to 45 hours in the Electronic Booking Tool, a simulated GDS. You have 12 months from purchase to complete the course and exam.

Instructor-Led

Cover the same IATA syllabus with guided sessions led by a trainer, at our center in Doha or delivered for your team. Contact us for upcoming dates and group arrangements.

Upon successful completion of the course, you should be able to:

• Advise customers on passport and visa requirements.

• Advise customers on travel insurance options.

• Promote services and facilities available to airline passengers.

• Interpret standard industry codes when planning and reserving travel itineraries.

• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products.

• Provide effective customer service and support customer loyalty.

• Use a Global Distribution System to make and maintain reservations.

• Issue travel documents through the applicable reservation system.

• Travel agents and tour operators

• Airline reservation agents

• Call centre agents

• Anyone entering the travel and tourism industry

• Learners seeking foundational knowledge of travel products and services

Module 1 – Overview of the Travel and Tourism Industry

• International and regional travel and tourism organizations

• The roles and responsibilities of travel agents and their working environment

Module 2 – Geography in Travel Planning

• Travel geography and three-letter city codes

• Planning travel itineraries

• Marketing and selling travel

Particular attention goes to standard three-letter city and airport codes and their use when planning and reserving itineraries.

Module 3 – Travel Formalities

• Taxes, customs and currencies

• Travel insurance and auxiliary services

• Information supplied by travel agents

Module 4 – Air Transport Essentials

• Airline products and services for passengers

• Industry codes, terms and definitions

Module 5 – Rail Products and Services

• Rail products and rail travel services

Module 6 – Land Transport

• Car rental and campers

Module 7 – Water Transport

• Ferries and cruises

Module 8 – Hotel Products and Services

• Hotel products, hotel services and accommodation options

Module 9 – Pre-packaged Tour Products

• Types of tours and tour components

• Reservation and accounting procedures, booking conditions and limitations of liability

Module 10 – Customer Service and Communication

• Customer service principles, communication and understanding customer needs

• Supporting customer loyalty

Module 11 – Airfares and Ticketing

• Fundamentals of airfares and ticketing

• Passenger Air Tariff (PAT)

• Taxes, fees and charges

• Billing and Settlement Plan (BSP)

Module 12 – Introduction to Travel Technology

• Electronic booking tools and Global Distribution System functionality

• Flight schedules, availability, reservations and airfare displays

• Hotel and car reservations, and travel information through Timatic

An important part of the programme is an introduction to Global Distribution System functionality. The Electronic Booking Tool simulates a GDS environment, where you practise:

• Checking flight schedules and availability

• Completing reservations and viewing airfare displays

• Making hotel and car reservations

• Using travel information through Timatic

Exam information

• Method: Online examination with remote supervision (OERS)

• Format: 80 multiple-choice questions, closed course book

• Duration: 2 hours

• Pass mark: 60%; distinction: 85%

• Number of exam attempts: 2

Enrollment validity

You have 12 months from the date of purchase to complete the course and examination. After the validity expires, the course content and exam are no longer available. Course code: TTC010EBEN01.