Emotional Intelligence Course in Doha, Qatar

Emotional Intelligence explores how recognizing and managing emotions, both our own and other people's, affects performance, decision-making and relationships at work. Drawing on widely used frameworks, including Daniel Goleman's model of self-awareness, self-regulation, motivation, empathy and social skills, the course helps participants understand their emotional patterns and triggers. It then turns that understanding into practical techniques for staying composed under pressure, reading situations accurately, influencing others and handling conflict without escalation.

The course is reflective and practical. Participants complete self-assessment exercises, discuss workplace scenarios, practice empathic listening and rehearse responses to emotionally charged situations. Each participant builds a personal development plan focused on specific behaviors. The content is relevant to individual contributors and managers alike. Emotional Intelligence is offered as a public course in Doha, live online, or as an in-house program for organizations seeking to strengthen collaboration, leadership and customer relationships.

By the end of this course, participants will be able to:

• Explain the main components of emotional intelligence and their impact at work

• Recognize your own emotional triggers and typical reactions

• Apply techniques to manage strong emotions and respond rather than react

• Demonstrate empathy by reading verbal and non-verbal cues accurately

• Use emotional intelligence to influence others and resolve conflict

• Create a personal plan to develop specific emotional intelligence behaviors

This course benefits professionals at any level who want to improve how they handle themselves and others.

• Managers and team leaders

• Customer service and client-facing staff

• HR and people-development professionals

• Professionals working in high-pressure roles

• Employees preparing for leadership responsibilities

Module 1: Understanding Emotional Intelligence

• What emotional intelligence is and is not

• Goleman's five components of emotional intelligence

• How emotions influence attention, judgement and decisions

• Self-assessment of emotional intelligence strengths

Module 2: Self-Awareness

• Identifying and naming emotions accurately

• Recognizing personal triggers and thinking patterns

• Understanding values and how they drive reactions

• Seeking feedback to reduce blind spots

Module 3: Self-Management and Motivation

• Techniques for pausing and regulating strong emotions

• Reframing setbacks and maintaining optimism

• Building resilience and intrinsic motivation

• Managing impulses in emails and meetings

Module 4: Empathy and Social Awareness

• Reading body language, tone and unspoken concerns

• Empathic listening and acknowledging feelings

• Understanding cultural differences in emotional expression

• Sensing group dynamics and organizational climate

Module 5: Relationship Management

• Influencing others with emotional intelligence

• De-escalating tense conversations

• Building trust and rapport with colleagues and clients

• Personal emotional intelligence development planning

Organizations in Qatar operate with diverse, multinational workforces and serve customers from many cultures, which places a premium on empathy and self-control in daily interactions. Emotional intelligence supports effective leadership, service quality and teamwork across sectors such as healthcare, hospitality, education, government and energy. Developing these capabilities aligns with Qatar National Vision 2030's emphasis on human development and a workforce able to work productively and respectfully together.

Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.