Plan and organize an effective accounts receivable function that sets sound credit policies, invoices accurately, collects cash on time, resolves disputes and reduces bad debts.
Accounts Receivable: Planning, Organizing & Achieving Best Practice covers the order-to-cash cycle with a focus on turning sales into cash efficiently. Participants learn how to design credit policies, assess customer creditworthiness and set credit limits, issue accurate and timely invoices, apply cash correctly and build a structured collections strategy. The course also addresses dispute resolution, provisioning for doubtful debts using the IFRS 9 expected credit loss approach, and measuring performance through days sales outstanding, ageing analysis and the collection effectiveness index.
The course is practical and process-focused. Participants analyze an ageing report, segment customers by risk, script collection conversations and design an escalation path from reminder to legal referral. Case studies show how billing errors and slow dispute handling delay cash, and how cross-functional cooperation with sales and operations prevents them. The course can be run as an in-house program, applying the techniques to an organization's own customer base, credit policy and receivables data to produce a practical improvement plan.
By the end of this course, participants will be able to:
Design a credit policy with clear approval, limit-setting and review procedures
Assess customer creditworthiness using financial and non-financial information
Organize invoicing and cash application to minimize errors and delays
Build a risk-based collections strategy with structured escalation steps
Resolve customer disputes efficiently through cross-functional cooperation
Measure receivables performance using DSO, ageing and collection effectiveness metrics
Estimate doubtful debt provisions using the IFRS 9 simplified approach
This course is intended for professionals responsible for credit, billing, collections or receivables reporting.
Accounts receivable officers and supervisors
Credit controllers and collections staff
Billing and invoicing teams
Accountants and finance managers overseeing working capital
Sales and customer service managers involved in collections
The order-to-cash cycle and its impact on cash flow
Organizing the receivables team and responsibilities
Policies, procedures and service level agreements
Aligning sales, operations and finance objectives
Designing a credit policy and approval levels
Credit assessment and setting credit limits
Payment terms, deposits and security
Monitoring credit risk and reviewing limits
Accurate and timely invoicing practices
Electronic invoicing and customer portals
Cash application and unallocated receipts
Customer statement and account reconciliations
Risk-based customer segmentation
Collection calls, letters and escalation paths
Dispute logging, root causes and resolution
Payment plans and referral to legal action
Ageing analysis, DSO and collection effectiveness index
Bad debt provisions under the IFRS 9 simplified approach
Receivables reporting for management
Continuous improvement and automation opportunities
Cash flow is critical for organizations in Qatar, from contractors and suppliers on major projects to healthcare providers, distributors and service companies. Strong receivables management helps businesses fund operations, reduce reliance on borrowing and maintain healthy customer relationships. Effective credit control is especially important for small and medium-sized enterprises, whose growth contributes to economic diversification. These skills support financially resilient businesses and the sustainable private sector development envisaged in Qatar National Vision 2030.
Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.
It is a practical course on managing the order-to-cash cycle. It covers credit policy, credit assessment, invoicing, cash application, collections, dispute resolution, doubtful debt provisioning and receivables performance measurement.
It suits accounts receivable officers and supervisors, credit controllers, collections and billing teams, finance managers overseeing working capital, and sales or customer service managers involved in collecting payments.
It gives you the tools to do so, including credit controls, invoicing improvements, risk-based collections and dispute management. Results depend on implementation, so the course ends with each participant drafting an improvement plan for their own receivables.
Yes. It can be delivered at your premises or online and tailored to your sector, customer base, credit policy and schedule. Contact Leaders Training Center to plan an in-house program for your receivables team.
Tell us a little about yourself and an advisor will contact you about batch timings, fees and eligibility. No obligation.
Sat–Thu: 09:00–22:00Fri: 08:00–22:00
Learn double-entry bookkeeping and the full accounting cycle, from recording transactions to preparing a trial balance, income statement, balance sheet and cash flow statement.
Deepen your expertise in group accounting, complex IFRS areas, advanced financial analysis, valuation and treasury so you can lead reporting and advise senior management.
Understand the core language of finance, including revenue, costs, profit, cash, assets and simple budgets, so you can follow financial discussions and contribute at work.
Learn to interpret financial statements, key ratios, budgets and investment appraisals so you can make sound business decisions and work confidently with finance teams.
