Conflict Resolution and Negotiation Course in Doha, Qatar

The Conflict Resolution and Negotiation course in Doha, Qatar focuses on the disagreements that arise inside organizations, between colleagues, within teams and between managers and staff. Rather than treating negotiation as a commercial deal, it treats it as a tool for resolving workplace conflict. Participants explore the causes of conflict, assess their own preferred style using the Thomas-Kilmann model, and learn when to compete, collaborate, compromise, avoid or accommodate. The goal is to address problems early, before they damage morale and performance.

The course is highly practical. Learners rehearse de-escalation techniques, practice interest-based negotiation drawn from the principled negotiation approach, and run short mediation role plays in which they help two parties reach agreement. Case studies reflect typical workplace situations such as workload disputes, personality clashes and disagreements over priorities. Organizations can also book the course as an in-house program, with scenarios adapted to their own culture and the conflicts their managers most often face.

By the end of this course, participants will be able to:

• Identify common sources of workplace conflict and their early warning signs

• Assess your personal conflict style using the Thomas-Kilmann model and adapt it to the situation

• Apply de-escalation techniques to calm emotional or tense conversations

• Separate positions from underlying interests to find options both parties accept

• Facilitate a simple informal mediation between colleagues in dispute

• Plan and hold difficult conversations that lead to agreed next steps

This course is designed for professionals who regularly need to manage disagreements between people or teams.

• Line managers and supervisors

• Team leaders handling interpersonal issues

• HR business partners and employee relations staff

• Project managers working with multiple stakeholders

• Customer-facing professionals who handle complaints

• Professionals preparing for people management roles

Module 1: Understanding Workplace Conflict

• Sources of conflict: tasks, relationships, values and resources

• How conflict escalates and its cost to teams

• Healthy disagreement versus damaging conflict

• Cultural differences in handling conflict

Module 2: Conflict Styles and Self-Awareness

• The five conflict modes of the Thomas-Kilmann model

• Assessing your preferred style and its blind spots

• Choosing the right style for the situation

• Managing your own emotional triggers

Module 3: De-escalation and Difficult Conversations

• Active listening, acknowledgment and calm language

• Reframing accusations into problems to solve

• Structuring a difficult conversation step by step

• Handling anger, silence and defensiveness

Module 4: Interest-Based Negotiation

• Positions versus underlying interests

• Separating the people from the problem

• Generating options for mutual gain

• Using objective criteria and knowing your BATNA

Module 5: Mediation Basics and Follow-Up

• The mediator's role: neutrality and confidentiality

• A step-by-step informal mediation process

• Recording agreements and agreed actions

• Knowing when to escalate to formal procedures

Organizations in Qatar often bring together colleagues of many nationalities with different expectations about directness, hierarchy and disagreement. In sectors such as construction, energy, healthcare and hospitality, where teams work under pressure and deadlines, unresolved conflict quickly affects safety, service and delivery. Managers who can resolve disputes calmly and fairly help retain talent and protect productivity. These skills support the human-development goals of Qatar National Vision 2030, which emphasizes a capable workforce and positive, productive workplaces.

Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, examples and schedule.