Advanced Communication & Supervisory Skills Course in Doha, Qatar

Advanced Communication & Supervisory Skills is designed for people who lead others day to day and need to communicate with authority as well as clarity. The course moves beyond basic communication to the conversations that define a supervisor's role: setting expectations, delegating, coaching, giving corrective feedback, holding team members accountable and resolving disagreements. Participants also learn how to communicate upwards, representing their team's needs to senior managers and translating organizational decisions into practical direction for staff.

The course is highly practical. Participants work through supervisory case studies, rehearse delegation and performance conversations in role plays, and use simple models such as GROW for coaching and situational leadership for adapting their approach. Feedback from the trainer and peers helps each supervisor identify habits to keep and habits to change. It is offered as a public course in Doha, live online, or as an in-house program for organizations developing a group of new or existing supervisors.

By the end of this course, participants will be able to:

• Communicate goals, standards and expectations so team members know exactly what is required

• Delegate tasks with clear scope, authority, deadlines and follow-up

• Coach team members using the GROW model to build capability

• Conduct corrective feedback and performance conversations fairly and constructively

• Plan and chair team meetings that end with clear decisions and actions

• Manage conflict within the team using appropriate resolution styles

• Communicate upwards to present team issues and proposals to senior managers

This course is intended for people who supervise others or are about to take on that responsibility.

• Newly appointed supervisors and team leaders

• Experienced supervisors seeking to refresh their approach

• Section heads and shift leaders

• Technical experts promoted into people-management roles

• High-potential employees in succession plans

Module 1: The Supervisor as Communicator

• Shifting from team member to supervisor

• Situational leadership: adapting style to the individual

• Building credibility and trust with the team

• Communicating upwards, downwards and across departments

Module 2: Setting Expectations and Delegating

• Writing SMART objectives and clear performance standards

• Deciding what to delegate and to whom

• Delegation briefings: scope, authority, resources, deadlines

• Monitoring progress without micromanaging

Module 3: Coaching and Feedback

• The GROW coaching model in practice

• Recognizing good performance specifically and promptly

• Corrective feedback and agreeing improvement actions

• Documenting performance conversations appropriately

Module 4: Meetings and Team Briefings

• Planning agendas and defining meeting outcomes

• Chairing techniques to keep discussion focused

• Encouraging quieter members to contribute

• Recording decisions, owners and deadlines

Module 5: Managing Conflict and Difficult Situations

• Sources of conflict in teams

• The Thomas-Kilmann conflict modes and when to use each

• Mediating disagreements between team members

• Handling resistance to change and low morale

As Qatar continues to develop its public services, energy sector, construction projects and service industries, organizations depend on capable first-line supervisors to turn plans into results. Supervisors often lead culturally diverse teams and must communicate standards consistently and fairly. Developing these leaders supports Qatar National Vision 2030's goal of a skilled national workforce and helps organizations build an internal pipeline of managers ready for greater responsibility.

Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.