Organize your workload, information and priorities more effectively, and develop the behavioral skills to work with different personalities, influence executives and stay resilient under pressure.
This course combines two sets of skills that determine how effective an administrative professional or executive secretary can be. The organizing side covers personal planning systems, prioritizing competing demands, managing interruptions and structuring information so that nothing is lost. The behavioral side covers understanding personal and behavior styles, adapting to different executives and colleagues, influencing without formal authority, managing conflict, and building the resilience and emotional intelligence needed in demanding support roles.
The course is reflective as well as practical. Participants complete a behavior style profile, analyze a week of their own workload, build a prioritization system, and practice conversations such as pushing back on unrealistic deadlines or responding to a frustrated manager. Small-group discussions allow them to share approaches that work in their offices. The course can run as an in-house program, tailored to the organization's working culture and the support structures its executives use.
By the end of this course, participants will be able to:
Build a personal organizing system for tasks, deadlines and follow-ups
Prioritize competing requests using urgency, importance and impact
Structure information and files so they can be retrieved quickly
Recognize behavior styles and adapt communication to different people
Influence executives and colleagues without relying on formal authority
Manage conflict, stress and pressure using practical resilience techniques
This course is aimed at support professionals who want to be more organized and more influential in their roles.
Executive secretaries and personal assistants
Administrative professionals and coordinators
Team assistants supporting several managers
Senior administrators handling high workloads
Office staff moving into executive support roles
Capturing tasks, requests and commitments in one system
Daily, weekly and monthly planning routines
Managing interruptions and the limits of multitasking
Organizing digital files and inboxes
Urgent versus important decisions
Supporting more than one manager
Negotiating deadlines and expectations
Delegating and asking for help appropriately
Self-awareness and personal behavior profiles
Recognizing the styles of executives and colleagues
Adapting communication to different styles
Emotional intelligence in support roles
Building credibility and trust with executives
Influencing without formal authority
Assertive responses to unreasonable requests
Managing upwards constructively
Sources of workplace conflict
Handling difficult behavior calmly
Stress triggers and coping strategies
Personal resilience and development plan
Administrative professionals in Qatar often support executives with demanding schedules in organizations that bring together many nationalities and working styles. Being well organized and able to read and adapt to different behaviors helps them work smoothly with senior leaders, visiting partners and multicultural teams. Government entities, energy companies, banks and healthcare providers all depend on capable support staff, and developing these personal effectiveness skills contributes to the human-development priorities of Qatar National Vision 2030.
Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.
It is a course that strengthens personal effectiveness in support roles. It combines organizing skills, such as planning and prioritizing workload, with behavioral skills, such as understanding behavior styles, influencing executives, handling conflict and building resilience.
It is aimed at executive secretaries, personal assistants, administrative professionals and coordinators, team assistants supporting several managers, and office staff moving into executive support roles who want to manage their workload and relationships better.
The Senior Secretary Development Program focuses on executive office tasks such as minutes, business writing, meetings and travel. This course concentrates on personal organization and behavioral skills: prioritizing workload, understanding behavior styles, influencing, handling conflict and staying resilient.
Yes. It can be delivered at your premises or online and tailored to your sector, your working culture and executive support structures, and your schedule. Contact Leaders Training Center to plan an in-house program for your support professionals.
Tell us a little about yourself and an advisor will contact you about batch timings, fees and eligibility. No obligation.
Sat–Thu: 09:00–22:00Fri: 08:00–22:00
Join professionals across Qatar who have advanced their careers through industry-recognized, hands-on training programs, practical workshops, and real office simulations.
Document control is a series of practices that ensure documents are created, reviewed, distributed, archived, and disposed of in an organized and verifiable manner.
Support senior executives effectively by managing calendars and travel, controlling access, handling confidential information, anticipating needs and coordinating projects.
Prepare effective agendas, take focused notes, record decisions and actions accurately, and produce clear, concise minutes that are distributed and followed up on time.
