Learn the essentials of managing performance: setting SMART goals and OKRs, giving regular feedback, conducting fair appraisals, addressing underperformance and keeping clear, objective documentation.
The Performance Management Fundamentals course in Doha, Qatar introduces the full performance management cycle for HR professionals and line managers. It explains how clear expectations, regular conversations and fair evaluation work together to improve results and engagement. Participants learn to write SMART goals, understand how OKRs (objectives and key results) can align teams around priorities, and connect individual objectives to departmental plans. The course shows why performance management is an ongoing process rather than a once-a-year form.
Practical sessions cover giving and receiving feedback, coaching conversations, preparing for and running appraisal meetings, and avoiding common rating errors such as recency and halo effects. Participants also learn a fair, step-by-step approach to underperformance, including performance improvement plans and the importance of accurate documentation in line with company policy. Role plays and case studies keep the learning practical. Organizations can schedule the course as an in-house program aligned with their own appraisal forms and performance cycle.
By the end of this course, participants will be able to:
Explain the stages of the performance management cycle and the roles involved
Set SMART goals and draft OKRs aligned with team and organizational priorities
Give timely, specific and balanced feedback in regular check-ins
Prepare for and conduct fair, well-structured appraisal meetings
Address underperformance using a consistent and supportive process
Keep objective performance records that support fair decisions
This foundation course is for people who set objectives, review performance or support managers in doing so.
HR officers and HR generalists
Line managers and supervisors
Newly appointed team leaders
HR business partners supporting managers
Department heads introducing a new appraisal process
Purpose and benefits of performance management
Planning, monitoring, reviewing and rewarding
Roles of employees, managers and HR
Linking performance to competencies and job descriptions
Writing SMART objectives
Introduction to OKRs and measurable key results
Cascading goals from organization to individual
Balancing results goals and behavioral goals
Regular one-to-one check-ins
The Situation-Behavior-Impact (SBI) feedback model
Recognizing and reinforcing good performance
Coaching questions that build ownership
Preparing evidence and employee self-assessments
Structuring the appraisal meeting
Avoiding rating errors and bias
Agreeing individual development plans
Diagnosing causes: skill, will or circumstances
Designing a performance improvement plan
Documenting conversations objectively and confidentially
Working within HR policy and agreeing next steps
Qatar National Vision 2030 places human development at the heart of national progress, and effective performance management is one of the clearest ways organizations develop their people. Employers across government, energy, banking, healthcare and hospitality are strengthening appraisal systems, Qatarization and talent development plans, and linking individual goals to strategic priorities. HR professionals and managers who can set clear objectives and hold fair, constructive conversations help build a motivated, high-performing workforce in Qatar's diverse workplaces.
Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, examples and schedule.
It is a foundation-level HR course in Doha covering the performance management cycle: setting SMART goals and OKRs, continuous feedback, appraisals, handling underperformance and documentation. It uses role plays and case studies to build practical skills.
HR officers, HR generalists and business partners, line managers, supervisors and new team leaders will benefit. It is also helpful for department heads who are introducing or refreshing an appraisal process within their area.
The public course teaches principles and tools that apply to most appraisal systems, and participants are encouraged to relate them to their own forms and policies. When delivered in-house, the course can be built around your organization's specific process and documents.
Yes. It can be delivered at your premises or online and tailored to your organization's sector, appraisal process, examples and schedule. Contact Leaders Training Center to plan the training for your managers and HR staff.
Tell us a little about yourself and an advisor will contact you about batch timings, fees and eligibility. No obligation.
Sat–Thu: 09:00–22:00Fri: 08:00–22:00
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