Software Installation & Troubleshooting Course in Doha, Qatar

The Software Installation and Troubleshooting course in Doha, Qatar teaches support staff how to deploy and maintain software reliably on Windows computers. It covers clean Windows installation, drivers, application installers, package managers such as winget, Microsoft 365 Apps, updates and licensing. A large part of the course is devoted to troubleshooting: tracking down why an application crashes, will not start, runs slowly or conflicts with another program, and choosing the least disruptive fix that solves the problem.

Participants work in virtual machines where they can install, break and repair systems freely. They practice reading Event Viewer logs, using SFC and DISM to repair system files, rolling back drivers and updates, booting into Safe Mode and removing malware. The trainer also explains change control and documentation so fixes are repeatable. The course can be delivered as an in-house program for organizations that want staff trained on their standard software set and deployment tools.

By the end of this course, participants will be able to:

• Install and configure Windows 11, drivers and common business applications correctly

• Deploy and update software using installers, winget and Microsoft 365 Apps

• Diagnose application crashes and startup failures using Event Viewer and Reliability Monitor

• Repair Windows system files and images with SFC and DISM

• Resolve driver, update and compatibility problems using rollback and restore tools

• Identify and remove malware and apply secure software practices

This course is designed for IT staff who install, maintain and support software on user computers.

• Desktop and service desk support technicians

• Junior system administrators

• IT staff preparing new devices for users

• Application support specialists

• Technically skilled staff supporting small offices

Module 1: Installing and Configuring Windows

• Creating installation media and clean installs

• Out-of-box experience, accounts and initial configuration

• Installing and updating device drivers

• Activation, editions and licensing basics

Module 2: Deploying Applications

• MSI, EXE and Microsoft Store installation methods

• Installing and upgrading software with winget

• Microsoft 365 Apps installation, update channels and activation

• Silent installs and standard application sets

Module 3: Updates and Change Management

• Windows Update, feature updates and quality updates

• Pausing, uninstalling and rolling back updates

• Testing changes before wide deployment

• Recording changes and keeping software inventories

Module 4: Troubleshooting Applications and Windows

• Event Viewer, Reliability Monitor and application logs

• Repairing or resetting apps and clearing caches

• Compatibility mode, permissions and run as administrator

• SFC, DISM, Safe Mode and System Restore

Module 5: Malware and Secure Software Practices

• Recognizing malware symptoms and infection sources

• Microsoft Defender scans and offline scanning

• Removing unwanted software and browser extensions

• Least privilege, trusted sources and keeping software patched

Qatar's public bodies, banks, healthcare providers and energy companies depend on a wide range of business applications that must be installed consistently and kept patched. Unpatched or poorly configured software is a common route for cyberattacks, which national cybersecurity guidance encourages organizations to address. Skilled support staff who deploy and troubleshoot software methodically keep services running and protect data, contributing to the secure digital economy envisioned in Qatar National Vision 2030.

Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, examples and schedule.