IT Support Fundamentals
Gain the technical skills for first-line IT support: diagnose PC, Windows, network and account problems methodically, fix common faults and know when to escalate.
- Foundation
Learn to use a computer with confidence: understand hardware and software, work with Windows, files, the internet and Microsoft 365 apps, and stay safe online at work.
The Computer Fundamentals course in Doha, Qatar is a starting point for adults who want to use a computer confidently at work and at home. It explains what the main parts of a computer do, how an operating system and applications fit together, and how to carry out everyday tasks without hesitation. Alongside practical skills, the course builds broader digital literacy: knowing how information is stored, shared and protected, and how to learn new software independently after the training ends.
Sessions are hands-on, with each participant working at a computer through short guided exercises that mirror real office tasks such as saving a document, attaching a file to an email or joining an online meeting. The trainer moves at a pace suited to beginners and checks understanding regularly, so nobody is left behind. Classroom and live online formats are available, and the course can run as an in-house program for organizations introducing new systems or supporting staff who are returning to office work.
By the end of this course, participants will be able to:
Identify the main hardware components of a computer and describe what each one does
Navigate Windows confidently using the Start menu, taskbar, File Explorer and Settings
Create, save, rename and organize files and folders on local drives and OneDrive
Produce simple documents, spreadsheets and presentations with Microsoft 365 apps
Browse the web, search effectively and send email with attachments
Recognize common online threats and apply basic habits for passwords and safe browsing
This course is designed for people with little or no computer experience who need dependable everyday digital skills.
New employees joining office-based roles
Administrative and front-desk staff moving to digital systems
Field and operations staff who now use computers for reporting
Job seekers building basic workplace computer skills
Adults returning to work after a career break
Desktops, laptops, tablets and smartphones compared
Processor, memory, storage and input and output devices
Operating systems, applications and files explained
Starting up, signing in, locking and shutting down safely
Desktop, Start menu, taskbar and notifications
Opening, resizing and switching between windows
Keyboard and mouse skills, including common shortcuts
Changing display, sound and accessibility settings
Using File Explorer to find and open files
Creating folders and naming files sensibly
Copying, moving, deleting and restoring from the Recycle Bin
Saving to OneDrive and using USB drives
Typing and formatting a simple letter in Microsoft Word
Entering data and simple totals in Microsoft Excel
Building a short slide show in Microsoft PowerPoint
Printing, saving as PDF and sharing documents
Using a web browser, tabs and bookmarks
Searching effectively and judging website reliability
Writing, replying to and organizing email
Joining and taking part in a Microsoft Teams meeting
Strong passwords, passphrases and multi-factor authentication
Spotting phishing emails and suspicious links
Keeping Windows and apps updated
Protecting personal and workplace information
Government services, banking, healthcare and education in Qatar are increasingly delivered through online portals and digital tools, so basic computer skills are now expected in almost every job. Qatar National Vision 2030 places strong emphasis on developing people and building a knowledge-based economy. Giving employees solid digital literacy helps organizations adopt new systems smoothly, reduces avoidable errors and support requests, and allows every member of staff to take part fully in a connected workplace.
Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, examples and schedule.
It is a beginner computer course in Doha that covers how computers work, using Windows, managing files, basic Microsoft 365 apps, the internet, email and online safety, giving participants the digital literacy they need for everyday office work.
It suits anyone with little or no computer experience, including new office staff, administrative and operations employees moving to digital systems, job seekers and adults returning to work who want to build confidence quickly.
No. The course starts from the very beginning, including using a mouse and keyboard, and builds up step by step. Participants who already know the basics can still benefit from the sections on file organization, Microsoft 365 apps and online safety.
Yes. It can be delivered at your premises or online and tailored to your sector, the systems your staff use and your schedule. Contact Leaders Training Center to plan an in-house program for your team.
Tell us a little about yourself and an advisor will contact you about batch timings, fees and eligibility. No obligation.
Sat–Thu: 09:00–22:00Fri: 08:00–22:00
Gain the technical skills for first-line IT support: diagnose PC, Windows, network and account problems methodically, fix common faults and know when to escalate.
Use Windows 11 efficiently and safely: personalize settings, manage apps and files, use productivity features, apply security controls and keep your PC running smoothly.
Build, upgrade and repair desktop and laptop computers: identify components, diagnose hardware faults with proven tools and methods, and replace parts safely and correctly.
Install, configure, update and repair Windows and business applications with confidence, and resolve crashes, compatibility problems, driver issues and malware infections methodically.