Understand the Microsoft Dynamics 365 family of CRM and ERP apps, how they connect through Dataverse and the Power Platform, and which app fits each business process.
The Microsoft Dynamics 365 Fundamentals course in Doha, Qatar introduces the full family of Dynamics 365 business applications and explains how they support sales, service, marketing, finance, supply chain and operations. Participants learn the difference between customer engagement (CRM) apps and enterprise resource planning (ERP) apps, how Microsoft Dataverse stores shared data, and how the Power Platform, Microsoft 365 and Copilot features extend the system. It is an ideal starting point for staff who need a clear map of Dynamics 365 before specializing in a particular app or joining an implementation project.
The course is practical and demonstration-led. Learners explore the user interface, follow end-to-end processes such as lead-to-cash and procure-to-pay, and work through short case studies that match business needs to the right Dynamics 365 app. Discussion covers licensing concepts, deployment, security roles and reporting with Power BI in general terms. The content is useful toward Microsoft's Dynamics 365 Fundamentals certifications, awarded by Microsoft, although it is not official Microsoft training. Organizations can also run it as an in-house program to give business and IT teams a shared vocabulary.
By the end of this course, participants will be able to:
Describe the purpose of each core Dynamics 365 customer engagement and ERP application.
Explain how Microsoft Dataverse, the Power Platform and Microsoft 365 integrate with Dynamics 365.
Navigate the model-driven app interface, views, forms, dashboards and search.
Trace lead-to-cash and procure-to-pay processes across Dynamics 365 apps.
Identify common security, deployment and licensing concepts at a high level.
Recognize where Copilot and AI features assist users in Dynamics 365.
Match typical business requirements to the most suitable Dynamics 365 app.
This course is designed for professionals who need a broad, product-level understanding of Microsoft Dynamics 365.
Business users new to Dynamics 365
Sales, service and finance team members
Project managers and business analysts on ERP or CRM projects
IT staff supporting business applications
Graduates starting a career in Microsoft business applications
Cloud business applications and the CRM versus ERP split
Overview of the Dynamics 365 app portfolio
Deployment, licensing and administration concepts
Navigating apps, views, forms and dashboards
Dynamics 365 Sales: leads, opportunities and pipeline
Dynamics 365 Customer Service: cases, queues and knowledge articles
Dynamics 365 Field Service: work orders and scheduling
Dynamics 365 Customer Insights for marketing journeys
Dynamics 365 Finance: ledgers, payables and receivables
Dynamics 365 Supply Chain Management: inventory and procurement
Dynamics 365 Business Central for small and midsize businesses
Project Operations, Commerce and Human Resources overview
Microsoft Dataverse tables, columns and relationships
Power Apps, Power Automate and Power Pages basics
Integration with Outlook, Excel and Microsoft Teams
Reporting and analytics with Power BI
Security roles, business units and Microsoft Entra ID sign-in
Copilot capabilities in Dynamics 365 apps
Case studies mapping requirements to applications
Next steps toward Microsoft Dynamics 365 certifications
Organizations across Qatar, from government services and banking to retail, hospitality and contracting, are replacing spreadsheets and legacy systems with integrated cloud business applications as part of digital transformation linked to Qatar National Vision 2030. Staff who understand how Dynamics 365 connects customer, finance and operations data help projects move faster and adoption succeed. A solid foundation also opens career paths into Microsoft business-applications roles in Doha's growing technology services market.
Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, examples and schedule.
It is an introductory course in Doha that explains the Dynamics 365 customer engagement and ERP apps, Microsoft Dataverse, the Power Platform and common business processes. It gives a clear overview before learners specialize in one app.
Business users, analysts, project team members, IT support staff and graduates who need a broad understanding of Dynamics 365 should attend. It suits anyone joining a Dynamics 365 implementation or considering a career in Microsoft business applications.
The content is useful toward Microsoft's Dynamics 365 Fundamentals certifications, which are awarded by Microsoft through its own exams. The course is not official Microsoft training, and learners book and sit any certification exam directly with Microsoft.
Yes. Leaders Training Center can deliver it at your premises or online, tailored to your sector, the Dynamics 365 apps you use or plan to adopt, and your preferred schedule. Contact Leaders Training Center to plan it.
Tell us a little about yourself and an advisor will contact you about batch timings, fees and eligibility. No obligation.
Sat–Thu: 09:00–22:00Fri: 08:00–22:00
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