Management in Crises and Difficult Situations
Prepare to lead when things go wrong: plan for crises, make decisions under pressure, communicate clearly with staff and stakeholders, and manage difficult situations and recovery.
Apply practical management mechanisms that save time and improve results: lean process thinking, clear decision rights, data dashboards, effective meetings and smart use of digital tools.
Smart Management Mechanisms and Leadership Efficiency focuses on the practical systems and habits that let leaders achieve more with less wasted effort. Instead of relying on longer hours, participants learn to build simple management mechanisms: streamlined processes, clear decision rights, visual performance tracking, disciplined meeting routines and well-chosen digital tools. The course also looks at the leader's own efficiency, including how to focus attention on the few activities that create the most value.
Participants map a real process and identify waste using lean principles, design a one-page performance dashboard, redesign a recurring meeting and clarify decision rights with RACI. Case studies show how small changes in routines can remove delays and rework. The course can be delivered as an in-house program, applying these mechanisms directly to an organization's own processes, reports and management routines.
By the end of this course, participants will be able to:
Identify waste, delays and rework in processes using lean principles
Map and simplify workflows to improve speed and quality
Clarify roles and decision rights using RACI and delegation levels
Design simple dashboards that support data-driven management decisions
Run shorter, more productive meetings with clear outcomes
Select digital tools and automation that improve team efficiency
This course is for managers and team leaders who want to improve the efficiency of their teams, processes and own leadership time.
Middle managers and team leaders
Operations and service delivery managers
Process improvement and excellence office staff
Government and semi-government section heads
Managers leading administrative or back-office functions
Effectiveness versus efficiency in management
Where leaders lose time and value
Focusing on high-value leadership activities
Diagnosing team efficiency
Lean principles and the eight types of waste
Process mapping and value stream basics
Standard work and simple checklists
Continuous improvement with PDCA
Clarifying roles with RACI
Levels of delegation and approval
Reducing bottlenecks and unnecessary escalations
Follow-up systems that close actions
Choosing a few meaningful KPIs
Designing one-page dashboards and visual boards
Daily and weekly performance huddles
Turning data into timely decisions
Meeting design: purpose, agenda, roles and outcomes
Reducing email overload with clear communication norms
Collaboration platforms and workflow automation
Personal and team efficiency action plan
Government entities and companies in Qatar are working to improve productivity, streamline services and make better use of digital technology as part of broader modernisation efforts. Efficient management practices, from leaner processes to clearer decision rights and data-driven reviews, help organizations deliver faster, more reliable services to citizens, residents and customers. These capabilities support Qatar National Vision 2030's ambitions for effective institutions and a competitive, diversified economy.
Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.
It is a practical course on management systems and habits that improve efficiency. It covers lean process thinking, decision rights, data dashboards, effective meetings, digital tools and how leaders can focus their own time on high-value activities.
It suits middle managers and team leaders, operations and service delivery managers, process improvement staff, government section heads and managers of administrative or back-office functions who want their teams to work more efficiently.
No. The course uses simple, widely available tools and introduces lean concepts from the beginning. The focus is on practical mechanisms managers can apply immediately, whether their teams use advanced systems or basic spreadsheets and shared documents.
Yes. It can be delivered at your premises or online and tailored to your sector, your processes and reporting systems, internal examples and your schedule. Contact Leaders Training Center to plan an in-house program for your managers.
Tell us a little about yourself and an advisor will contact you about batch timings, fees and eligibility. No obligation.
Sat–Thu: 09:00–22:00Fri: 08:00–22:00
Prepare to lead when things go wrong: plan for crises, make decisions under pressure, communicate clearly with staff and stakeholders, and manage difficult situations and recovery.
Build the core skills to plan and organize work, delegate well, motivate a team and lead people through day-to-day challenges, balancing the roles of leader and manager.
Refine advanced management practice: design performance systems, allocate resources, make sound decisions with data and manage other managers across functions and departments.
Explore the widely used Five Practices model of exemplary leadership and turn it into everyday behaviors: clarifying your values, inspiring a shared vision and enabling others to act.