New supervisors usually need help with one big change: moving from doing the work themselves to getting results through others. Someone promoted for being good at their job doesn’t automatically know how to lead a team, so early training pays attention to that shift.
Skills to build first
Delegating: deciding what to hand over, and checking without taking it back.
Clear communication: setting expectations, and running short team briefings.
Feedback: praising and correcting in a specific and timely way.
Planning: organizing the team’s work and priorities.
Difficult conversations: dealing with poor performance, conflict and former peers.
Knowing the rules: HR processes and safety responsibilities for their area.
Helping them apply it
Train them early, ideally before or soon after the promotion.
Give each person a real task to apply after the course.
Ask their manager to review progress in regular one-to-ones.
Offer a coach or experienced colleague to talk to.
Common mistakes
Waiting until problems appear before training.
Sending someone on a course with no follow-up from their manager.
Choosing strategic leadership content when they need day-to-day skills.
Training in Doha
See Leadership and Management Skills for New Managers and Supervisors, Supervisory Leadership, Coaching and Mentoring and our other management courses.
Leaders Training Centre has trained teams from more than 500 organizations, and can build a custom course when an existing one does not fit. Request a corporate proposal.
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