Supervisory, Leadership, Coaching and Mentoring Course in Doha, Qatar

This course brings together the supervisor's two core responsibilities: getting the work done safely and to standard each day, and developing the people who do it. Participants explore the supervisory role, situational leadership and the practical routines of supervision, then build skills in coaching and mentoring as everyday tools for improving performance and growing capability. The emphasis is on conversations that help staff think, learn and take ownership rather than simply follow instructions.

Most of the course is spent practicing. Participants run coaching conversations with the GROW model in pairs and triads, design a mentoring agreement, practice giving feedback and plan on-the-job development for a team member. Observers give structured feedback after each practice round. The course can be delivered as an in-house program for supervisors, aligned with an organization's competency framework, performance review process and frontline realities.

By the end of this course, participants will be able to:

• Describe the supervisor's responsibilities for work, people and standards

• Adapt supervisory style to each person's competence and commitment

• Conduct coaching conversations using the GROW model and powerful questions

• Set up and sustain effective mentoring relationships

• Give feedback that reinforces good performance and corrects problems

• Plan on-the-job learning to build team members' skills

This course is for supervisors, team leaders and managers responsible for guiding and developing frontline or professional staff.

• Supervisors and foremen

• Team leaders and shift leaders

• Line managers responsible for staff development

• Experienced staff appointed as mentors or on-the-job trainers

• HR and training coordinators running coaching or mentoring schemes

Module 1: The Supervisory Role

• Responsibilities for output, quality, safety and people

• Daily supervisory routines: briefings, checks, handovers

• Moving from doing the work to leading it

• Common supervisory challenges and how to address them

Module 2: Situational Leadership

• Directing, coaching, supporting and delegating styles

• Diagnosing competence and commitment

• Flexing style for different team members

• Case practice on real supervisory scenarios

Module 3: Coaching for Performance

• Coaching versus instructing, mentoring and counselling

• The GROW model: goal, reality, options, will

• Active listening and powerful open questions

• Coaching practice in triads with observer feedback

Module 4: Mentoring Relationships

• Roles and responsibilities of mentor and mentee

• Contracting and setting a mentoring agreement

• Stages of a mentoring relationship

• Ethics, confidentiality and boundaries

Module 5: Feedback and On-the-Job Development

• Situation-behavior-impact feedback model

• Recognizing good work and correcting problems early

• Planning on-the-job learning and skill demonstrations

• Tracking progress and personal action plan

Frontline supervisors play a central role in Qatar's construction, energy, facilities, logistics, healthcare and hospitality sectors, where teams are often large, multinational and working to demanding safety and service standards. Supervisors who coach and mentor, rather than only instruct, raise performance and retain good staff. Coaching and mentoring are also widely used to develop national talent and transfer knowledge between generations of employees, in line with the human development goals of Qatar National Vision 2030.

Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.