Mastering Management Skills Course in Doha, Qatar

Mastering Management Skills is an advanced program for experienced managers who want to move from managing tasks to managing systems. It focuses on the mechanisms that make departments run well: performance frameworks, resource allocation, decision-making methods, budgeting conversations and the coordination of work across functions. Participants also examine the particular challenge of managing other managers, where influence is exercised through structures, standards and coaching rather than direct supervision.

The course is highly interactive. Participants work through business cases, decision-making simulations and diagnostic tools, and apply frameworks such as balanced performance indicators, RACI charts and structured problem-solving to issues from their own departments. Peer discussion is a central feature, as experienced managers learn a great deal from each other. Organizations can also run the course as an in-house program focused on their own management system and departmental priorities.

By the end of this course, participants will be able to:

• Design departmental performance frameworks that link objectives, indicators and reviews

• Allocate people, budget and time against competing priorities using clear criteria

• Apply structured decision-making and problem-solving tools to complex management issues

• Manage and develop other managers through standards, delegation and coaching

• Improve coordination and decision rights across functions using tools such as RACI

• Lead effective management meetings and review cycles that drive accountability

This advanced course is designed for managers with several years of experience who now manage departments, functions or other managers.

• Department and functional managers

• Managers responsible for other team leaders or supervisors

• Operations and business unit managers

• Senior specialists moving into broader management roles

• Heads of section in government and semi-government entities

Module 1: From Managing Tasks to Managing Systems

• The manager's role at departmental and functional level

• Diagnosing how well a department's management system works

• Standards, routines and controls that scale beyond the individual

• Personal management style review and development priorities

Module 2: Performance Frameworks and Indicators

• Cascading organizational goals into departmental objectives

• Leading and lagging indicators and balanced measurement

• Designing dashboards and review cycles that drive action

• Avoiding common measurement pitfalls and unintended behaviors

Module 3: Resources, Budgets and Priorities

• Prioritization criteria for competing initiatives

• Workforce planning and capacity management basics

• Preparing and defending budget requests

• Making trade-offs transparent to stakeholders

Module 4: Decision-Making and Problem-Solving

• Structured problem definition and root cause analysis

• Decision matrices and option appraisal

• Recognizing cognitive biases in management decisions

• Deciding with incomplete information and managing risk

Module 5: Managing Managers and Cross-Functional Work

• Setting expectations and autonomy levels for managers

• Coaching managers to solve their own problems

• Clarifying decision rights with RACI

• Resolving interdepartmental conflict and handover issues

As Qatar's public and private sectors continue to modernise, organizations are placing greater emphasis on performance management, accountability and efficient use of resources. Ministries, state-owned enterprises, energy, infrastructure and service organizations all need experienced managers who can run departments through clear systems rather than personal effort alone. Strengthening this layer of management supports the effective, well-governed institutions envisaged in Qatar National Vision 2030 and helps organizations deliver national development priorities.

Join a scheduled class at our training center in Doha or attend live online. For organizations, the course can run as an in-house program at your premises or online, tailored to your sector, case studies and timetable.